Outage in Flexera
Snow Software - Australia - Specific pages not loading
Resolved MajorIncident Report
Summary AI Generated
Snow Software experienced a major incident in the Australia region where users encountered errors and difficulties loading certain pages within the SAM Core application, affecting Snow Atlas and Snow Atlas API services. The issue was caused by a recent deployment that impacted the messaging system. The problem was resolved by rolling back the problematic deployment, restoring normal service operation after 23 minutes.
Incident Description: We are currently experiencing an issue affecting SAM Core on Snow Software in the Australia region. Affected users may encounter errors or experience difficulties when attempting to load certain pages within the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue. Initial analysis indicates a potential problem within the messaging system that may be contributing to the observed behavior. Further updates will be provided as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/21/2026 09:23AM
Our teams identified the issue as being caused by a recent deployment. The change has been rolled back, and services have been successfully restored to normal operation.
INVESTIGATING
6 days ago - at 04/21/2026 09:01AM
Incident Description: We are currently experiencing an issue affecting SAM Core on Snow Software in the Australia region. Affected users may encounter errors or experience difficulties when attempting to load certain pages within the application.
Priority: P2
Restoration Activity: Our technical teams are actively investigating the issue. Initial analysis indicates a potential problem within the messaging system that may be contributing to the observed behavior. Further updates will be provided as more information becomes available.
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