Flexera One – IT Asset Management – EU – Inventory Uploads Failures

We have identified the issue affecting inventory uploads in the EU region. The disruption was caused by a service responsible for handling communication between components becoming unavailable following an unexpected system event.

The service has since been successfully restored, and inventory uploads are now processing as expected. There has been no data loss, as affected uploads will automatically retry and complete.

Our teams are actively monitoring the system to ensure stability as processing returns to normal and are investigating the underlying cause of the event. Additional safeguards are also being implemented to help prevent recurrence.

Incident Description: We are investigating an issue impacting inventory data uploads for IT Asset Management (ITAM) in the EU region. Affected customers may experience upload failures and related error messages.

Priority: P2

Restoration Activity: Our technical teams are actively investigating the cause and working to restore normal upload processing. We are monitoring the environment closely and will continue to share updates as progress is made toward full restoration.