Flexera One - IT Asset management - NAM - Inventory upload delays

After extended monitoring, our teams have confirmed that services are fully restored. Inventory processing has returned to normal, and the backlog has been completely cleared

Processing activity continues to improve following the recent database capacity increase. The remaining delayed inventory tasks are moving through the system, and recovery is progressing as expected. Some customers may notice slower than normal response times in areas that load larger datasets, and this is expected to ease as the remaining processing completes.

We are monitoring progress closely and will provide further updates as recovery continues.

Our teams have completed a storage capacity increase and applied additional adjustments to improve processing for the affected customers. Processing activity is now moving through the queue, and we are monitoring progression to confirm that all workflows are running as expected. We will provide another update once validation is complete.

Our teams have identified a storage-related condition as a potential contributing factor and are expanding capacity as part of the ongoing work to address the delays affecting inventory processing. We are monitoring processing activity as this change is applied and will share further updates as we validate its impact.

Our teams remain focused on reviewing the inventory processing workflow for affected NAM customers, working to pinpoint the source of the slowdown and verify conditions impacting scheduled activities and reconciliation. Monitoring continues, and engineering teams are actively collaborating on resolution efforts. We will provide additional updates as new details emerge.

Our teams are continuing to review the workflow steps involved in inventory processing for customers in the NAM region. Interim measures are being applied to keep affected processing activity moving while deeper analysis continues. Validation work is underway to narrow down where processing behavior is slowing and to confirm the conditions affecting related scheduled activities. Monitoring remains active across the impacted customers as this work progresses.

Our teams are reviewing the specific stages involved in inventory processing to pinpoint the source of the delays observed by affected customers in the NAM region. Activity across impacted environments continues to be monitored closely while this analysis is underway.

Further updates will be shared as soon as we have additional findings or observable changes in processing behavior.

Incident Description: We are currently investigating an issue affecting inventory uploads for IT Asset Management in the NAM region. The impact is limited to a subset of our customers, and while the platform remains accessible, those affected may experience delays or failures in inventory data processing, along with related error messages. Reconciliation processes may also be impacted for these customers.

Priority: P2

Restoration Activity: Our technical teams are actively engaged in investigating the inventory processing delays. Further updates will be provided as we continue to address the issue.