Flexera One – North America – Access Disruption

The issue affecting access to Flexera One services in the North America region has been fully resolved. The platform has remained stable following recovery, and customers should now be able to access services without further interruption.

Our investigation identified that a temporary disruption within one of the underlying service components caused requests to fail and led to the error messages some customers experienced. The affected component recovered after additional capacity became available and service responsiveness returned to normal.

We are reviewing the factors that contributed to this disruption and will be implementing improvements to help reduce the likelihood of a similar event in the future.

Recent activity within the environment has resulted in improved responsiveness, and some users are now able to log in successfully.

We are closely monitoring these improvements and will provide further updates as validation continues.

Issue Description: We are currently investigating a service degradation affecting the Flexera One platform in the North America region. Customers may experience issues accessing services at this time.

Priority: P1

Restoration Activity: Our technical teams have been engaged and are working to identify the underlying cause and determine the scope of impact. Further updates will be shared as the investigation progresses.