Flexera One- IT Asset management - EU - Inventory upload and Beacon communication issues

The environment has returned to normal operating levels. Inventory processing and beacon communications are stable, and backlog has returned to expected thresholds.

The platform remains healthy, with continued monitoring confirming sustained stability. Additional details on the root cause, restorative actions, and long-term improvement initiatives will be shared in a post-mortem report following validation of the findings.

Service recovery remains on track, with mitigation measures continuing to be effective. Inventory processing is functioning successfully, and the backlog has been reduced significantly, bringing volumes closer to normal levels. Our teams continue to monitor the environment and process the remaining backlog to complete recovery. Further updates will be provided as appropriate.

Mitigation actions remain effective, and inventory processing is continuing successfully. We are actively monitoring recovery progress and working through the remaining backlog to ensure all processing is completed successfully. We will continue to provide updates as recovery efforts progress.

We are continuing to monitor for any further issues.

Our teams have identified a recent configuration change as the likely cause of the issue. The configuration has since been rolled back, and we are observing service recovery across the affected components, with platform functionality gradually returning to expected levels. The teams remain actively engaged in monitoring the environment to validate full recovery, ensure platform stability, and quickly address any residual impacts.

During the ongoing investigation, our teams identified that the issue may also be impacting beacon communications with the Flexera One EU Production environment. As a result, additional operations that rely on beacon-to-platform communication may be affected. The team continues to investigate the underlying cause, assess the full scope of impact, and work towards implementing a resolution as quickly as possible.

Our teams continue to actively investigate the issue and are conducting a detailed review of system logs and diagnostics to further identify and confirm the underlying root cause. We will provide additional updates as more information becomes available.

Incident Description: We are currently investigating an issue affecting inventory package (*.zip) uploads in the Europe region for Flexera One IT Asset Management. Customers attempting to upload specific inventory packages may encounter errors, resulting in failed inventory uploads and delays in inventory data processing.

Priority: P2

Restoration Activity: Our technical team is actively investigating the issue and reviewing current processing activity to confirm scope and progress. We are monitoring the situation closely and will provide updates as more information becomes available.