Flexera Support Cases - Delayed or Failed Email Notifications for Case Updates

After extended monitoring, our teams have confirmed that all email updates are being delivered successfully. This incident has been declared as resolved.

Our teams have implemented corrective measures and are observing positive results. Initial validation testing has been successful, indicating that the mitigation actions are effective. We will continue to closely monitor the service to ensure ongoing stability and will provide further updates as they become available.

Our teams continue working toward a resolution. Additional investigation and coordination with the appropriate teams are underway to restore normal email flow. We will provide further updates as more information becomes available.

Our teams continue to work toward a resolution. During the ongoing investigation, we identified that in some instances emails from Flexera may be being blocked by SharePoint. Addressing this issue requires additional investigation and coordination with the relevant parties to ensure the appropriate corrective actions are taken. We will continue to provide updates as more information becomes available.

Our teams have identified the cause of the issue and are currently working to resolve it.

Issue Description: Our teams have identified that some Flexera customers' email systems are rejecting emails sent containing notifications of updates on Flexera Support cases.


Priority: P3

Restoration Activity:
Technical teams are actively investigating the issue.
In the meantime, please login to the Flexera Community and use the Support Case portal at https://community.flexera.com/s/case/Case/Default to review case status and check for any updates.