Outage in Flexera
Flexera One - NAM - Access Disruption
Resolved MajorIncident Report
Summary AI Generated
**Flexera One – NAM Access Disruption Summary** A connectivity issue within a service dependency path disrupted customer access to Flexera One in the North America region, affecting IT Visibility, IT Asset Management, Cloud Cost Optimization, and Cloud License Management. Users experienced difficulties accessing the platform and encountered errors after authentication. The incident lasted approximately 39 minutes and was resolved by updating the routing configuration, fully restoring normal service.
Incident Description: We are currently investigating an issue affecting access to Flexera One services in the NAM region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.
Priority: P1
Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.
Components affected
Flexera IT Visibility US Flexera IT Asset Management - US Login Page Flexera Cloud Cost Optimization - US Flexera Cloud License Management - USTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 15 hours ago - at 09/14/2026 11:00PM
Our investigation identified a connectivity issue within a service dependency path that affected customer access in the North America environment. Our technical teams updated the routing configuration, successfully restoring connectivity between the affected services. Service has been fully restored and is operating normally. The issue is resolved.
INVESTIGATING
about 15 hours ago - at 09/14/2026 10:23PM
Incident Description: We are currently investigating an issue affecting access to Flexera One services in the NAM region. The impacted customers may experience difficulties accessing the platform or may encounter errors after authentication.
Priority: P1
Restoration Activity: Our technical have been engaged and are actively investigating the issue to identify the underlying cause and restore normal service as quickly as possible.
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