Outage in FlippingBook

Blank page when you open publications on cld.bz

Resolved Major
September 09, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue with a significant amount of publications created with FlippingBook Publisher and hosted on FlippingBook Cloud. When you first open the link, you see an empty page instead of your publication. After one or more attempts to reload the page, the flipbook appears. When you try again several minutes later, this issue may repeat. This is a critical priority issue. A temporary workaround is described at https://flippingbook.com/help/publisher-2/troubleshooting/cld-links
Components affected
FlippingBook Publisher Cloud (cld.bz)
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/09/2024 04:19PM

The fix has been released and we can see that the problem is not affecting FlippingBook Cloud anymore

MONITORING 3 months ago - at 09/09/2024 03:42PM

We are preparing the fix for the problem for the release and will be monitoring the performance of the flipbooks once it is out for the moment.

IDENTIFIED 3 months ago - at 09/09/2024 02:50PM

We are aware of an issue with a significant amount of publications created with FlippingBook Publisher and hosted on FlippingBook Cloud.

When you first open the link, you see an empty page instead of your publication. After one or more attempts to reload the page, the flipbook appears. When you try again several minutes later, this issue may repeat. This is a critical priority issue. A temporary workaround is described at https://flippingbook.com/help/publisher-2/troubleshooting/cld-links

Latest FlippingBook outages

We are experiencing problems with PDF conversions - 23 days ago
We are experiencing problems with showing flipbooks - 29 days ago
We are experiencing problems with showing flipbooks - 29 days ago
We are experiencing problems with using FlippingBook accounts - 4 months ago
We're investigating an issue with converting PDFs to flipbooks - 4 months ago

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