Outage in Flo Recruit

Customer Support - Delay in chat

Resolved Minor

October 12, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Flo is aware some users cannot access our support team via chat. Updates will be posted here: https://florecruit.statuspage.io/

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/12/2023 03:59PM

Intercom (Support Chat Provider) is working well, and we don't expect a recurrence.

MONITORING over 2 years ago - at 10/12/2023 03:27PM

Update: A fix has been implemented, and we are monitoring the results.

IDENTIFIED over 2 years ago - at 10/12/2023 03:02PM

We have been informed by Intercom (Support Chat Provider) that "the issue has been identified and a fix is being implemented." We will continue to monitor their Status Page and make updates accordingly.

IDENTIFIED over 2 years ago - at 10/12/2023 02:38PM

The issue has been identified as related to Intercom (chat provider) slowness. A fix is currently being determined, and we will update once it has been implemented.

INVESTIGATING over 2 years ago - at 10/12/2023 02:31PM

Flo is aware some users cannot access our support team via chat. Updates will be posted here: https://florecruit.statuspage.io/

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