Outage in FloQast
AutoRec Matching: Transaction Import and NetSuite Sync Disruption
Resolved MajorIncident Report
Summary AI Generated
FloQast's AutoRec Matching service experienced a major disruption where uploaded transaction files were not appearing for matching, and NetSuite-connected accounts faced transaction pull failures or "user is currently matching" error messages. The Reconciliations component was affected for 5.4 hours. The transaction syncing issue was resolved and all connected clients should now see transactions pulling in as expected.
We are currently investigating an issue affecting AutoRec Matching. Users are able to upload transaction files successfully, however uploaded transactions are not appearing for matching. Additionally, clients with NetSuite connected accounts are experiencing failures when pulling transactions or 'user is currently matching' messages.
We are actively investigating and will provide updates as they become available.
Components affected
FloQast ReconciliationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/08/2026 08:48PM
The issue affecting transaction syncing has been resolved. Transactions should now be pulling in as expected for all connected clients. If you continue to experience any issues, please contact our support team.
INVESTIGATING
10 days ago - at 05/08/2026 03:25PM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 05/08/2026 03:25PM
We are currently investigating an issue affecting AutoRec Matching. Users are able to upload transaction files successfully, however uploaded transactions are not appearing for matching. Additionally, clients with NetSuite connected accounts are experiencing failures when pulling transactions or 'user is currently matching' messages.
We are actively investigating and will provide updates as they become available.
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