FloQast experienced a major service incident where users encountered "Something Went Wrong" errors when loading application pages, lasting 23.4 hours. Users could temporarily resolve the issue by clearing their browser cache while engineers worked on the underlying problem. The issue was fixed and users can now access the application normally, with any remaining errors resolved by refreshing the browser.
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A fix has been released for this issue, and customers should no longer receive these "Something Went Wrong" errors. If you continue to receive the error, refreshing your browser will resolve it. We will continue to monitor, and a Root Cause Analysis will be posted here once available.
We have identified the cause of the issue and are working on a fix.
We are currently investigating reports of "Something Went Wrong" errors when loading pages in the application. For any affected customers, clearing your web browser's cache should allow you to access the application while our engineers address the underlying issue.
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