Outage in Flutterwave

[Burkina Faso] Service Alert: InTouch (Orange Money) Service Disruption

Resolved Minor

August 07, 2026 - Started 2 days ago - Lasted 38 minutes
Official incident page

Incident Report

Dear Valued Merchant, A disruption affecting InTouch (Orange Money) is currently impacting payment processing. As a result, some merchants may experience failed or unsuccessful customer payments through this service. We are actively working with the provider to restore normal operations and will keep you informed as new information becomes available. We sincerely apologize for the disruption and appreciate your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 08/07/2026 10:55AM

We are pleased to inform you that the disruption impacting payment processing in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

INVESTIGATING 2 days ago - at 08/07/2026 10:17AM

Dear Valued Merchant,

A disruption affecting InTouch (Orange Money) is currently impacting payment processing. As a result, some merchants may experience failed or unsuccessful customer payments through this service.

We are actively working with the provider to restore normal operations and will keep you informed as new information becomes available.

We sincerely apologize for the disruption and appreciate your understanding.

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