Outage in FlyData
Delayed sync for few customers in USE1
Resolved Minor
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Outage Details
We noticed one of our data server nodes on us-east-1 region was not active due to a potential hardware issue with our provider.
We are further monitoring and investigating the data server node issue and working on fixing the sync delay issue. We will keep you updated here.
Latest Updates ( sorted recent to last )
RESOLVED
almost 5 years ago - at 07/04/2020 12:13AM
We have been constantly monitoring the sync times for the affected customers for the last 12 hours and the data sync times are back to normal.
MONITORING
almost 5 years ago - at 07/03/2020 11:51AM
All server nodes on us-east-1 region are almost caught up. We have added more clusters and other safeguards to address our growing base. We are monitoring performance and will update here when the last couple gaps have caught up.
Again earlier today, one of our data server nodes on us-east-1 region was not active due to a potential hardware issue with our provider. Once this issue was resolved, there was a gap in sync for a few customers. We will be reaching out to these customers individually as well.
All syncs are caught up. Please write to support@flydata.com if you have any questions or notice any issues. Thank you.
IDENTIFIED
almost 5 years ago - at 07/03/2020 11:35AM
We are continuing to work on a fix for this issue.
IDENTIFIED
almost 5 years ago - at 07/03/2020 06:19AM
We noticed one of our data server nodes on us-east-1 region was not active due to a potential hardware issue with our provider.
We are further monitoring and investigating the data server node issue and working on fixing the sync delay issue. We will keep you updated here.
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