Outage in FMX

Cloud Service Provider outage

Resolved Major
July 18, 2024 - Started over 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

Our Cloud Service Provider is experiencing an outage. We will update this message as we have more details. We apologize for the inconvenience.
Components affected
FMX Web App FMX Reporting Dashboards FMX API FMX Email

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/19/2024 05:02AM

This incident has been resolved by our cloud service provider. We will continue to keep an eye out for any further issues. Again, our sincere apologies for any service disruption.

MONITORING over 1 year ago - at 07/19/2024 02:47AM

Our cloud provider has deployed a fix that appears to have resolved the current incident. We'll continue to monitor the situation and provide updates as they happen.

INVESTIGATING over 1 year ago - at 07/19/2024 01:43AM

We are seeing sites come back online. We're continuing to monitor the incident to ensure our cloud service provider's mitigation is successful.

INVESTIGATING over 1 year ago - at 07/19/2024 01:38AM

According to our cloud provider they've `determined the underlying cause and are currently applying mitigation through multiple workstreams. ` We're continuing to monitor the situation and will provide updates as they become available.

INVESTIGATING over 1 year ago - at 07/19/2024 12:56AM

We are continuing to monitor and follow our cloud providers status pages and will provide more updates as they become available.

INVESTIGATING over 1 year ago - at 07/18/2024 10:52PM

Our Cloud Service Provider is experiencing an outage. We will update this message as we have more details. We apologize for the inconvenience.

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