Outage in FMX

Temporary Downtime During Update

Resolved Major
April 14, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We deployed a critical hotfix to address an issue in our system. While this deployment was designed to occur without downtime, an internal misconfiguration inadvertently triggered maintenance mode. We have identified the issue and are actively working on remediation steps. We sincerely apologize for this interruption and any inconvenience it may have caused.
Components affected
FMX Web App FMX API

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/14/2025 04:38PM

This incident has been resolved.

Again. We sincerely apologize for this interruption and any inconvenience this may have caused.

MONITORING 6 months ago - at 04/14/2025 04:11PM

A fix has been implemented and we are now monitoring.

IDENTIFIED 6 months ago - at 04/14/2025 04:00PM

The main application should be available now and we are still working through the other services

IDENTIFIED 6 months ago - at 04/14/2025 03:57PM

We deployed a critical hotfix to address an issue in our system. While this deployment was designed to occur without downtime, an internal misconfiguration inadvertently triggered maintenance mode. We have identified the issue and are actively working on remediation steps.

We sincerely apologize for this interruption and any inconvenience it may have caused.

Latest FMX outages

Disruption of Service - 18 days ago
General slowness with the API - 21 days ago
Logging in to Mapping results in a 502 error - 11 months ago
Database failover - 12 months ago
Site unavailable for AT&T customers - about 1 year ago

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