Outage in Foleon

Login and Document Access Issues via SSO

Resolved Major

September 09, 2024 - Started over 1 year ago - Lasted 30 minutes
Official incident page

Incident Report

We are currently investigating reports of login errors for some users attempting to access our services via Single Sign-On (SSO). Affected users have also reported that their documents are not accessible. Our team is actively working to identify and resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.

Components affected

Foleon Docs Foleon Platform

Need to monitor Foleon outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/09/2024 10:14PM

The issue affecting SSO login and document access has been resolved. All users should now have full access to their documents.

The incident was caused by a communication problem between our internal services, which was promptly identified and addressed by our team.

We apologize for the disruption and appreciate your patience as we worked to resolve the issue.

INVESTIGATING over 1 year ago - at 09/09/2024 09:49PM

We are currently investigating reports of login errors for some users attempting to access our services via Single Sign-On (SSO). Affected users have also reported that their documents are not accessible.

Our team is actively working to identify and resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

Latest Foleon outages

Media Library Issue - about 1 month ago

Technical Issue - 3 months ago

Ongoing Maintenance Affecting Editor and Dashboard - 6 months ago

Known issues due to launch of new dashboard - 10 months ago

SSO unavailable for certain partner accounts - 10 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook