Outage in Foleon

Login and Document Access Issues via SSO

Resolved Major
September 09, 2024 - Started over 1 year ago - Lasted 30 minutes
Official incident page

Incident Report

We are currently investigating reports of login errors for some users attempting to access our services via Single Sign-On (SSO). Affected users have also reported that their documents are not accessible. Our team is actively working to identify and resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Components affected
Foleon Docs Foleon Platform

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/09/2024 10:14PM

The issue affecting SSO login and document access has been resolved. All users should now have full access to their documents.

The incident was caused by a communication problem between our internal services, which was promptly identified and addressed by our team.

We apologize for the disruption and appreciate your patience as we worked to resolve the issue.

INVESTIGATING over 1 year ago - at 09/09/2024 09:49PM

We are currently investigating reports of login errors for some users attempting to access our services via Single Sign-On (SSO). Affected users have also reported that their documents are not accessible.

Our team is actively working to identify and resolve the issue. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.

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