Outage in Follett
Issues in Destiny
Resolved Minor
April 09, 2026 - Started 27 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Follett performed scheduled system maintenance on their Destiny support ticketing system starting at 2p CDT on Friday, April 10th, which impacted email deliverability for support tickets. The maintenance affected the Destiny service and caused delays in email responses to support inquiries submitted during the maintenance window. The issue was resolved after 53 minutes, with users advised to use phone support or online chat as alternatives during the maintenance period.
Please Note:
On Friday, April 10th, starting at 2p CDT we will be performing system maintenance on our Destiny support ticketing system impacting email deliverability.
We recommend you submit support inquiries either by contacting us via phone 1-800-323-3397 option 2 or submit a ticket directly in the product via online chat.
If you submit a ticket via email on Friday, April 10th, starting at 2p CDT, responses to that email will be delayed. Thank you.
Components affected
Follett DestinyTrusted by 1,000+ teams
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