Outage in Follow Up Boss
Call transcripts and summaries are delayed
Resolved MinorIncident Report
We are investigating an issue with call transcripts and summaries being delayed. We will share more information here as it becomes available.
Components affected
Follow Up Boss Web Application Follow Up Boss iPhone App Follow Up Boss Android AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 08/10/2026 06:39AM
This incident has been resolved. Call transcriptions and summaries are now appearing normally in Follow Up Boss.
IDENTIFIED
7 days ago - at 08/09/2026 09:25PM
New call transcriptions are now appearing in Follow Up Boss. Our teams continue to work on a fix for call summaries. We will share more information here as it becomes available.
IDENTIFIED
7 days ago - at 08/09/2026 08:13PM
We are continuing to work on a fix for this issue.
IDENTIFIED
7 days ago - at 08/09/2026 04:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 08/09/2026 03:53PM
We are investigating an issue with call transcripts and summaries being delayed. We will share more information here as it becomes available.
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