Outage in Font Awesome

Slow searches from api.fontawesome.com

Resolved Minor
September 01, 2022 - Started over 3 years ago - Lasted about 19 hours
Official incident page

Incident Report

We've seen increased response times from the GraphQL API server for some queries. This impacts primarily the Font Awesome WordPress plugin and the icon chooser user interface. Search may be very slow or may actually be failing altogether. At this time the only impact is for WordPress site admins who are using the icon chooser to select icons as they build or manage content. It does not affect the performance of the public-facing sites. We have ideas on the root cause but still need to investigate to come up with a fix.
Components affected
Font Awesome api.fontawesome.com

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 09/02/2022 04:42PM

We've identified the root cause of this and are working to address a fix. The impact of this issue is low enough that we're going to deploy the fix next week (Sep 6th or after).

We'll be keeping an eye on it through the weekend to make sure that the situation doesn't degrade.

INVESTIGATING over 3 years ago - at 09/01/2022 11:55PM

We've released version 4.3.1 of the WordPress plugin, increasing the network request timeout to allow those longer-running searches to complete.

Continuing to work on the root cause to improve performance for these slower searches.

INVESTIGATING over 3 years ago - at 09/01/2022 09:27PM

We've seen increased response times from the GraphQL API server for some queries. This impacts primarily the Font Awesome WordPress plugin and the icon chooser user interface. Search may be very slow or may actually be failing altogether. At this time the only impact is for WordPress site admins who are using the icon chooser to select icons as they build or manage content. It does not affect the performance of the public-facing sites.

We have ideas on the root cause but still need to investigate to come up with a fix.

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