Outage in Font Awesome
Slow searches from api.fontawesome.com
Resolved Minor
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Outage Details
We've seen increased response times from the GraphQL API server for some queries. This impacts primarily the Font Awesome WordPress plugin and the icon chooser user interface. Search may be very slow or may actually be failing altogether. At this time the only impact is for WordPress site admins who are using the icon chooser to select icons as they build or manage content. It does not affect the performance of the public-facing sites.
We have ideas on the root cause but still need to investigate to come up with a fix.
Components affected
Font Awesome api.fontawesome.comLatest Updates ( sorted recent to last )
IDENTIFIED
about 3 years ago - at 09/02/2022 04:42PM
We've identified the root cause of this and are working to address a fix. The impact of this issue is low enough that we're going to deploy the fix next week (Sep 6th or after).
We'll be keeping an eye on it through the weekend to make sure that the situation doesn't degrade.
INVESTIGATING
about 3 years ago - at 09/01/2022 11:55PM
We've released version 4.3.1 of the WordPress plugin, increasing the network request timeout to allow those longer-running searches to complete.
Continuing to work on the root cause to improve performance for these slower searches.
INVESTIGATING
about 3 years ago - at 09/01/2022 09:27PM
We've seen increased response times from the GraphQL API server for some queries. This impacts primarily the Font Awesome WordPress plugin and the icon chooser user interface. Search may be very slow or may actually be failing altogether. At this time the only impact is for WordPress site admins who are using the icon chooser to select icons as they build or manage content. It does not affect the performance of the public-facing sites.
We have ideas on the root cause but still need to investigate to come up with a fix.
Latest Font Awesome outages
We're investigating an outage with some of our services - 2 months ago
Some Kit downloads unavailable - 3 months ago
Kits Package Building - 7 months ago
Kits infra down - over 1 year ago
Slow response times from fontawesome.com - over 1 year ago
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