Outage in Footprint
Partial degradation of identity document/selfie verification service
Resolved Minor
August 04, 2025 - Started 3 months ago
- Lasted about 1 hour
Incident Report
We're currently experiencing a degradation of one of our downstream document vendors. No action is needed from, when one of our document sub-vendors go down, Footprint collects all identity document images from the user and as soon as the vendor is operational, we'll be progressing any users that remain in pending to completion. Apologies for any inconveniences.
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MONITORING
3 months ago - at 08/04/2025 10:02PM
We're currently experiencing a degradation of one of our downstream document vendors. No action is needed from, when one of our document sub-vendors go down, Footprint collects all identity document images from the user and as soon as the vendor is operational, we'll be progressing any users that remain in pending to completion. Apologies for any inconveniences.
Latest Footprint outages
Degradation of services - 11 days ago
Elevated errors due to one or more upstream providers - 11 days ago
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