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Outage in Forage

Increased Error Rate for Refunds in Massachusetts

Resolved Minor
April 24, 2025 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

There is an incident affecting refund attempts in the state of MA, in advance of its upcoming processor transition. We are investigating this now and will follow up with you as soon as we have more details.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/24/2025 08:33PM

The incident affecting refund attempts in the state of MA is now resolved. Refunds in the state of MA between 2025-04-23 23:43:00 UTC and 2025-04-24 19:35:00 UTC were affected

We continue to monitor the situation.

INVESTIGATING 12 months ago - at 04/24/2025 03:40PM

There is an incident affecting refund attempts in the state of MA, in advance of its upcoming processor transition. We are investigating this now and will follow up with you as soon as we have more details.

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