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Outage in Form.io

Performance Issues with production API's

Resolved Minor
May 01, 2023 - Started almost 3 years ago - Lasted 9 days
Official incident page

Incident Report

We are currently investigating issues with performance regarding our API's for our hosted environment @ https://portal.form.io. We recently upgraded to our latest version of 8.0.1 and there are some missing indexes used by some of our hosted customers that is making blocking database calls. We are currently adding these indexes so performance should be back up to normal momentarily.

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/10/2023 11:46AM

We have mitigated most (if not all) of the outstanding performance regressions with our portal application. There are still some anomalies that we will be releasing in the coming weeks that will continue to improve performance, but as far as usability is concerned, the portal is working as expected.

MONITORING almost 3 years ago - at 05/10/2023 11:45AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 05/02/2023 01:32PM

Registrations seem to be working, but are slow. We are continuing to investigate and are monitoring the situation and working to a resolution.

IDENTIFIED almost 3 years ago - at 05/02/2023 03:52AM

We have identified that the slowdown of our registrations are related to queries affecting the new version of our database. We are continuing to investigate and will update as we come out with new improvements.

INVESTIGATING almost 3 years ago - at 05/02/2023 02:51AM

We are continuing to investigate the issue with registration slowness and other queries that are being affected due to the recent upgrade.

INVESTIGATING almost 3 years ago - at 05/01/2023 09:47PM

We are currently investigating issues with performance regarding our API's for our hosted environment @ https://portal.form.io.

We recently upgraded to our latest version of 8.0.1 and there are some missing indexes used by some of our hosted customers that is making blocking database calls. We are currently adding these indexes so performance should be back up to normal momentarily.

Latest Form.io outages

API Intermittent Failures - over 2 years ago
API Intermittent Failures - over 3 years ago
API Intermittent Failures - over 4 years ago
API Intermittent Failures - over 4 years ago
Login failure with github - over 5 years ago

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