Outage in FormAssembly

Legacy Workflow not redirecting as expected

Resolved Minor
October 11, 2024 - Started 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We identified an issue with the legacy workflow feature available on small subset of accounts. This issue causes the redirect from form-to-form to cease working as expected and ends the workflow prematurely. Our team is aware of the issue and currently working on a fix.
Components affected
FormAssembly App
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/11/2024 07:20PM

A fix has been implemented. This incident has been resolved and all legacy workflows should be working as expected.

IDENTIFIED 2 months ago - at 10/11/2024 05:32PM

We identified an issue with the legacy workflow feature available on small subset of accounts. This issue causes the redirect from form-to-form to cease working as expected and ends the workflow prematurely. Our team is aware of the issue and currently working on a fix.

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