Outage in FormAssembly

Reports of inaccessible forms and accounts on a small segment US based Team, Essential, Enterprise & Compliance accounts.

Resolved Major
April 15, 2024 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our team is currently investigating reports of inaccessible accounts and forms on a small subset of US based Team, Essential, Enterprise & Compliance accounts. This also affects our Support form for reporting new cases. If you are unable to reach the support form, please email us directly at help@formassembly.com
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/15/2024 06:57PM

This incident has been resolved.

MONITORING 8 months ago - at 04/15/2024 06:43PM

We are continuing to monitor until completely resolved.

MONITORING 8 months ago - at 04/15/2024 04:51PM

A fix has been implemented and we are continuing to monitor the accounts as they come back online.

The Support form should now be accessible as needed.

INVESTIGATING 8 months ago - at 04/15/2024 04:30PM

Our team is currently investigating reports of inaccessible accounts and forms on a small subset of US based Team, Essential, Enterprise & Compliance accounts.

This also affects our Support form for reporting new cases. If you are unable to reach the support form, please email us directly at help@formassembly.com

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