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Outage in FormAssembly

Salesforce File Uploads Failing on London based Essentials, Team and Enterprise accounts

Resolved Minor
March 03, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Starting on February 27th at approximately 10 pm EST, London-based Essentials, Team and Enterprise accounts began experiencing issues sending file uploads to Salesforce. A possible workaround would be to reprocess the response. Our team is actively investigating and will post updates as soon as they become available.
Components affected
FormAssembly Enterprise FormAssembly Compliance FormAssembly Salesforce Connector

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/03/2025 03:36PM

A fix has been implemented, and file uploads should now be sending to Salesforce as expected. This incident was resolved at 9:20 PM EST.

IDENTIFIED about 1 year ago - at 03/03/2025 02:09PM

Starting on February 27th at approximately 10 pm EST, London-based Essentials, Team and Enterprise accounts began experiencing issues sending file uploads to Salesforce. A possible workaround would be to reprocess the response. Our team is actively investigating and will post updates as soon as they become available.

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