Outage in Formstack
Billing Provider Degradation of Service
Resolved MinorIncident Report
Zuora (Formstack’s billing provider) is having a degradation of service, as a result, your account’s administrative billing function is currently nonfunctional.
Our teams are monitoring the billing provider’s site for updates and resolution.
Description/Impact: You will receive a 500 error page when you try to do any of the following: change your plan, update a credit card, and view invoices.
Next Steps: We will continue to monitor the billing provider’s status. Once it has been restored, please retry the billing process again.
We apologize for any inconvenience this has caused and thank you for your patience. We will provide further updates as soon as they are available.
Components affected
Formstack Zuora Production API Formstack Billing Portal Formstack Billing Services Formstack Billing ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 04/17/2023 04:06PM
Zuora’s degradation of service has been resolved; current billing functionality has been restored. Please try to execute the previous billing service again. Thank you.
MONITORING
about 3 years ago - at 04/17/2023 03:15PM
Zuora (Formstack’s billing provider) is having a degradation of service, as a result, your account’s administrative billing function is currently nonfunctional.
Our teams are monitoring the billing provider’s site for updates and resolution.
Description/Impact: You will receive a 500 error page when you try to do any of the following: change your plan, update a credit card, and view invoices.
Next Steps: We will continue to monitor the billing provider’s status. Once it has been restored, please retry the billing process again.
We apologize for any inconvenience this has caused and thank you for your patience. We will provide further updates as soon as they are available.
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