Salesforce Service Disruption

Salesforce has resolved the service disruption, and affected services have returned to normal operation.

We have reviewed the impact of the outage across our Salesforce-connected products. Recovery requirements vary by product:

Forms: Customers with failed Salesforce integrations will have received a failed integration notification. Affected submissions can be selected and the integration re-run from within Forms.
Forms for Salesforce Classic: We will broadly resubmit failed submissions impacted by the outage. No customer action is required at this time.
Forms for Salesforce Native: Because affected Salesforce orgs were unavailable, forms could not be served during the disruption. There are no submissions to recover; any forms that were not completed will need to be submitted again.
Documents for Salesforce: Merge requests could not be initiated while affected Salesforce orgs were unavailable. Any required merges will need to be triggered again.
Formstack Documents — Salesforce Deliveries: Depending on the configuration, failed merges or deliveries may need to be re-triggered. Please contact Support if assistance is needed.

All services are currently operational. If you continue to experience issues related to this disruption, please contact our Support team.

A fix has been implemented and we are monitoring the results.

Salesforce is currently experiencing a service disruption impacting multiple regions. This may result in delays, intermittent errors, failed submissions, or difficulty accessing Salesforce-connected services.
Salesforce has deployed a fix and services are recovering region by region. We are actively monitoring the recovery and assessing any impact to Intellistack customers.
We will provide additional updates as more information becomes available.