Outage in Forsta

Australia Azure SY2 aus.hxplatform.com errors - Studio / Task / Survey Designer

Resolved Minor
June 04, 2025 - Started about 1 month ago - Lasted about 16 hours
Official incident page

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Outage Details

Hello, we are currently investigating a High Priority issue on the Australia Azure SaaS site. The Forsta Plus Cloud Operations team is engaged, and escalating to senior Engineers globally. More details to follow within an hour.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/05/2025 12:12PM

This issue has been resolved.

MONITORING about 1 month ago - at 06/05/2025 07:45AM

A fix has been implemented, the site is fully operational and we are monitoring the results.

IDENTIFIED about 1 month ago - at 06/05/2025 05:02AM

Update: Most services are up and running, Studio remains and we are focusing all of our efforts on getting this module working. Another update to follow within an hour

IDENTIFIED about 1 month ago - at 06/05/2025 04:21AM

Update: We're continuing to restore functionality on the Australia SaaS site. More Systems are now up and running. We'll continue to keep working on restoring the entire site to full functionality.

IDENTIFIED about 1 month ago - at 06/05/2025 03:47AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 06/05/2025 03:35AM

We've been able to restore the ability for CATI interviewers to login, we're continuing to monitor for CATI specific errors.

IDENTIFIED about 1 month ago - at 06/05/2025 02:55AM

Update: While on a call with Senior resources, we are making progress and are re-introducing backend Services. We're looking to get the site restored as soon as possible. Some functionality is being restored, and we will continue to send an update within an hour.

INVESTIGATING about 1 month ago - at 06/05/2025 01:50AM

Update: There is an ongoing call with senior resources to investigate the issues with the Australian site. We are working towards getting the site fully operational as soon as possible, and will send an update with further details in an hour.

INVESTIGATING about 1 month ago - at 06/05/2025 12:37AM

We are continuing to investigate the issues on the Australia SaaS site. Additional resources are being pulled in to assist with the investigation. An update will be sent within an hour.

INVESTIGATING about 1 month ago - at 06/04/2025 11:43PM

Hello, we are currently investigating a High Priority issue on the Australia Azure SaaS site. The Forsta Plus Cloud Operations team is engaged, and escalating to senior Engineers globally. More details to follow within an hour.

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