Forsta Plus: We are currently investigating an issue with Authoring, Survey Launch, File Uploading and access to some custom URLs for the EURO site. Some interviewing (Web and CATI) is impact as well.

UPDATE: A fix has now been implemented and the site is now operational. We are actively monitoring to ensure stability and full resolution of the issue. We will provide a further update if any issues recur. The system is working through the task queue so tasks may still queue whilst this is in progress.

Rackspace and Microsoft have been actively working through the night to resolve the infrastructure connectivity issue impacting the EURO SaaS Designer site. Efforts are ongoing, and while progress has been made, there is not yet a confirmed resolution or estimated time for full restoration. The Forsta CloudOps team continues to support and monitor the situation closely. We will provide further updates as soon as new information becomes available.

Rackspace and Microsoft have been actively working through the night to resolve the infrastructure connectivity issue impacting the EURO SaaS Designer site. Efforts are ongoing, and while progress has been made, there is not yet a confirmed resolution or estimated time for full restoration. The Forsta CloudOps team continues to support and monitor the situation closely. We will provide further updates as soon as new information becomes available.

Rackspace and Microsoft have been actively working through the night to resolve the infrastructure connectivity issue impacting the EURO SaaS Designer site. Efforts are ongoing, and while progress has been made, there is not yet a confirmed resolution or estimated time for full restoration. The Forsta CloudOps team continues to support and monitor the situation closely. We will provide further updates as soon as new information becomes available.

We are making strides towards restoring full functionality to the Forsta Plus Euro SaaS. However, the issue affecting the EURO SaaS Designer site remains ongoing. Rackspace and Microsoft Engineers are actively investigating the underlying infrastructure connectivity problem, with continuing support from the Forsta CloudOps team. We understand the impact and are treating this with high urgency.

As the US day concludes, our Europe team will soon take over and continue to work on resolving the issue. We appreciate your patience and will provide updates if new information becomes available.

There are no significant updates at this time. Rackspace and Microsoft continue to work on the underlying infrastructure connectivity issue affecting the EURO SaaS Designer site. The Forsta CloudOps team remains engaged and is closely monitoring the situation.

No major changes to report. Rackspace and Microsoft are actively addressing the infrastructure connectivity issue impacting the EURO SaaS site. The Forsta CloudOps team is on high alert and continues to monitor the situation closely. Expect the next update within an hour, or sooner if new developments arise.

There are no significant updates at this time. Rackspace and Microsoft continue to work on the underlying infrastructure connectivity issue affecting the EURO SaaS Designer site. The Forsta CloudOps team remains engaged and is closely monitoring the situation. We will provide the next update within 1 hr or sooner if new information becomes available.

There are no significant updates at this time. Rackspace and Microsoft continue to work on the underlying infrastructure connectivity issue affecting the EURO SaaS Designer site. The Forsta CloudOps team remains engaged and is closely monitoring the situation. We will provide the next update within 1 hr or sooner if new information becomes available.

There are no significant updates at this time. Rackspace and Microsoft continue to work on the underlying infrastructure connectivity issue affecting the EURO SaaS Designer site. The Forsta CloudOps team remains engaged and is closely monitoring the situation. We will provide the next update within 1 hr or sooner if new information becomes available.

Rackspace and Microsoft continue to investigate and work toward resolution of the infrastructure connectivity issue affecting the EURO SaaS Designer site. The Forsta CloudOps team remains actively engaged to support their efforts. A fix is still in progress, and we will provide the next update within 1 hr or as soon as new information becomes available.

The issue affecting the EURO SaaS Designer site remains ongoing. Rackspace and Microsoft continue to investigate the underlying infrastructure connectivity problem, with ongoing engagement from the Forsta CloudOps team. We understand the impact and are treating this with high urgency. The next update will be provided within 1 hr or sooner if new developments arise.

The Rackspace/Microsoft investigation has found some issues with backend storage and mitigation steps are being taken. There are some processes that need to be run that will take the File Library Storage offline for a temporary period. This may affect Tasks, including Imports, and Surveys that use File Library images/files. An update will be sent within an hour.

Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS Designer site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 1 Hour or as soon as new information is available

File Manager/File Library still is experiencing issues on the Forsta Plus Euro SaaS site. Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS site, with ongoing support from the Forsta CloudOps team. There is a task queue that is being processed, as tasks were backed up during the issues reported earlier today. The queue is being worked on, and tasks are processing.

We will provide the next update within 1 Hour or as soon as new information is available.

Performance has been improving with using Survey Designer. File Manager/File Library/Task system still is experiencing issues. Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 1 Hour or as soon as new information is available.

Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS Designer site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 30 minutes or as soon as new information is available

Unfortunately the issue appears to have returned. Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS Designer site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 30 minutes or as soon as new information is available.

A fix has been implemented, and the site is now operational. We are actively monitoring to ensure stability and full resolution of the issue. We will provide a further update if any issues recur.

There is no change in status at this time. Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS Designer site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 30 minutes or as soon as new information is available.

There is no change in status at this time. Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS Designer site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 30 minutes or as soon as new information is available.

There is no change in status at this time. Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS Designer site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 30 minutes or as soon as new information is available.

Rackspace and Microsoft continue to work on the infrastructure connectivity issue impacting the EURO SaaS Designer site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 30 minutes or as soon as new information is available.

There is no change in status at this time. Rackspace continues to work on the infrastructure connectivity issue impacting the EURO SaaS Designer site, with ongoing support from the Forsta CloudOps team. We will provide the next update within 30 minutes or as soon as new information is available.

Rackspace has escalated the infrastructure connectivity issue internally and continues to work on resolving the degraded performance on the EURO SaaS Designer site. The Forsta CloudOps team remains actively engaged. We will provide the next update within 30 minutes or as soon as we have further developments.

We are continuing to work on a fix for this issue.

Rackspace has identified an infrastructure connectivity issue as the root cause of the degraded performance on the EURO SaaS Designer site. A fix is currently being implemented, with oversight from the Forsta CloudOps team. We will share the next update within 30 minutes or once the issue has been resolved.

The issue affecting performance on the EURO SaaS Designer site has been identified as an infrastructure connectivity problem. Rackspace is currently implementing a fix, with support from the Forsta CloudOps team. We will provide the next update within 30 minutes or as soon as the fix is confirmed effective.

Investigation into the degraded performance on the EURO SaaS Designer site is still underway. The CloudOps team remains engaged with Rackspace, but no significant updates are available at this time. We will continue to provide updates every 30 minutes or as soon as new information emerges.

The degraded performance on the EURO SaaS Designer site persists. Our CloudOps team continues to work closely with Rackspace to determine the root cause. We appreciate your patience and will share the next update within 30 minutes or as soon as we have further information.

We are continuing to investigate the degraded Designer performance on the EURO SaaS site. The Forsta CloudOps team, in collaboration with Rackspace, has not yet identified the root cause. Investigation efforts are ongoing. We will provide the next update within 30 minutes or sooner if new information becomes available.

We are continuing to experience degraded Designer user performance on the EURO SaaS site. The Forsta CloudOps team is actively engaged with our hosting partner, Rackspace, to help identify and resolve the underlying issue. We will provide the next update within 30 minutes.

Updated status will be provided within 30 minutes.