Outage in Forsta

Forsta Plus - US SaaS - CATI mutlimode servers having issues

Resolved Minor

July 02, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Forsta Plus - US SaaS - CATI mutlimode servers having issues. The Forsta team is currently troubleshooting issues with the CATI services on US SaaS with a high priority.

Components affected

Forsta CATI Forsta Task system

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/02/2025 11:23PM

The site has been monitored for the last 30 minutes, and performance is back to Normal.

MONITORING 10 months ago - at 07/02/2025 10:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/02/2025 10:50PM

Update to the CATI issues on US SaaS, we have identified the issue and applied a fix. Our team is currently monitoring the situation to ensure stability.

INVESTIGATING 10 months ago - at 07/02/2025 10:04PM

The CloudOps team are continuing to work on the issue. CATI Interviewing is still unavailable. Another update will be posted within 1hr.

INVESTIGATING 10 months ago - at 07/02/2025 09:11PM

Along with US SaaS CATI system having issues, there are occasional Launch Survey Task and Instant Analytics tasks failing due to backend issues. Support is engaged with Forsta Cloud Operations to resolve. An update in 30 minutes or less with additional information

INVESTIGATING 10 months ago - at 07/02/2025 08:31PM

Forsta Plus - US SaaS - CATI mutlimode servers having issues. The Forsta team is currently troubleshooting issues with the CATI services on US SaaS with a high priority.

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