Outage in Forsta

Forsta Plus - US SaaS - CATI mutlimode servers having issues

Resolved Minor
July 02, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Forsta Plus - US SaaS - CATI mutlimode servers having issues. The Forsta team is currently troubleshooting issues with the CATI services on US SaaS with a high priority.
Components affected
Forsta Task system Forsta CATI
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/02/2025 11:23PM

The site has been monitored for the last 30 minutes, and performance is back to Normal.

MONITORING 3 months ago - at 07/02/2025 10:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 07/02/2025 10:50PM

Update to the CATI issues on US SaaS, we have identified the issue and applied a fix. Our team is currently monitoring the situation to ensure stability.

INVESTIGATING 3 months ago - at 07/02/2025 10:04PM

The CloudOps team are continuing to work on the issue. CATI Interviewing is still unavailable. Another update will be posted within 1hr.

INVESTIGATING 3 months ago - at 07/02/2025 09:11PM

Along with US SaaS CATI system having issues, there are occasional Launch Survey Task and Instant Analytics tasks failing due to backend issues. Support is engaged with Forsta Cloud Operations to resolve. An update in 30 minutes or less with additional information

INVESTIGATING 3 months ago - at 07/02/2025 08:31PM

Forsta Plus - US SaaS - CATI mutlimode servers having issues. The Forsta team is currently troubleshooting issues with the CATI services on US SaaS with a high priority.

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