Outage in Forsta

Forsta Plus KSA: Gateway timeout for end user portal link and system instability

Resolved Minor
September 08, 2025 - Started 14 days ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating this issue together with our hosting provider as well as Microsoft
Components affected
Forsta Studio viewers Forsta Survey designer Forsta Reportal viewers
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 09/11/2025 11:27AM

This incident has been resolved.

MONITORING 13 days ago - at 09/09/2025 12:49PM

End users have access again. Monitoring and working with vendor for more details.

INVESTIGATING 13 days ago - at 09/09/2025 09:22AM

We are continuing to investigate this issue with Microsoft and our hosting partner.

INVESTIGATING 13 days ago - at 09/08/2025 02:10PM

We are awaiting feedback from vendor.

INVESTIGATING 14 days ago - at 09/08/2025 01:03PM

We are continuing to investigate this issue with Microsoft. An update will be provided within 60 minutes.

INVESTIGATING 14 days ago - at 09/08/2025 12:04PM

We are currently investigating this issue together with our hosting provider as well as Microsoft

Latest Forsta outages

Forsta Plus : We are currently investigating an issue with CATI and CAWI for Euro site. - 3 days ago
Forsta Plus KSA: Issues with end user login - 14 days ago
Forsta Plus: We are currently investigating an issue with slowness on CATI for Euro site. - 18 days ago
Forsta Plus: We are currently investigating an issue with Launch survey and CATI login issues for Euro site. - 26 days ago
CATI interviewers on the Euro SaaS experiencing issues logging in - about 1 month ago

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