Digital Feedback - Digital feedback is down on all Forsta HX Platform sites due to Azure outages (Content Delivery Network)

We've been able to confirm that Digital Feedback is now operating on all sites. Microsoft mentions: We initiated the deployment of our ‘last known good configuration, which has now successfully completed. We are currently recovering nodes and re-routing traffic through healthy nodes.

As recovery progresses, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability until more nodes are fully restored. This recovery effort involves reloading configurations and rebalancing traffic across a large volume of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover. We expect continued improvement across affected regions. This means we expect recovery to happen by 23:20 UTC on 29 October 2025

We're seeing feedback from Microsoft and from our own testing that the Azure platform is closer to returning to normal performance. From Microsoft: "At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025"

The Forsta Team will continue to monitor the functionality of the Digital feedback feature for the next few hours.

The Forsta HX Platform's Digital Feedback feature uses Microsoft Azure's Content Delivery Network for hosting the Program's scripts. Azure is currently experiencing issues with their platform; you can see the latest update from Microsoft at https://azure.status.microsoft/en-us/status
Currently only Digital Feedback Program hosting is affected, other parts of data collection are currently not affected.

The Forsta team is currently Monitoring the status updates and will take action when appropriate.