Euro SaaS Platform – Service Degradation

This issue has been resolved.

A fix has been implemented and we are monitoring the results. Please note that due to the issue with the task queue the system will be working through the backlog of tasks so new tasks may still be queued for some time.

Progress is being made, unfortunately no ETA for full resolution at the moment

Corrective measures are being implemented - currently the hardware team is working on the discs. The incident remains a top priority. Thank you for your patience as we work toward resolution.

Our hosting provider, Rackspace, has identified a further path of action that is believed to solve the issue . Our Cloud Operations team remains actively involved and is working directly with Rackspace to expedite resolution.

pdate:
Initial investigation by the senior storage management resource at our hosting provider did not reveal any hardware issues. The Rackspace team is now escalating the case to additional specialist teams for further analysis. Our Cloud Operations team remains fully engaged and is working directly with these resources to expedite resolution.

Impact:
Customers using the Euro SaaS platform may continue to experience degraded performance or inability to access certain services that rely on the affected fileshare cluster.

Next update: Our US-based team is now offline for the day. The issue remains under active investigation with our hosting provider, and additional updates will be provided as soon as we receive more details or when our European colleagues come online. Our Cloud Operations team continues to monitor the situation closely.

Thank you for your patience and understanding

Update:
The issue has been escalated to a senior resource specializing in storage management at our hosting provider. Our Cloud Operations team continues to be fully engaged and is working directly with these resources to expedite resolution.

Impact:
Customers using the Euro SaaS platform may experience degraded performance or inability to access certain services that rely on the affected fileshare cluster.

Next Update: Within 60 minutes.

Thank you for your continued patience as we work toward restoring normal service.

Unfortunately, a reboot of the fileserver did not resolve the issue. Our hosting provider, Rackspace, is engaging their hardware team to investigate a potential underlying problem. Our Cloud Operations team remains actively involved and is working directly with Rackspace to expedite resolution.

Impact:
Customers using the Euro SaaS platform may experience degraded performance or inability to access certain services that rely on the affected fileshare cluster.

Next Update: Within 60 minutes.

Thank you for your continued patience as we work to restore normal service.

Our team has identified a potential issue with the fileshare cluster. We are actively working with our hosting provider to perform additional investigation and resolve the problem.

Our team is continuing to investigate the issue impacting the Euro SaaS platform. This incident remains a top priority. We have escalated the case to our hosting provider for additional investigation and support.

Next Update: within 60 minutes

Thank you for your patience as we work toward resolution.

Our team is continuing to investigate the issue impacting the Euro SaaS platform. The incident remains a top priority, and we are working to identify the root cause. Thank you for your patience as we work toward resolution.

We are currently investigating an issue affecting the Euro SaaS platform. File Library links and task Queues are the main features affected. The incident has been escalated internally and assigned high priority. Our engineering team is actively working to identify the root cause and implement a resolution.

Next Update: 30 minutes or sooner as updates are available.