KSA Server - System Issues

This issue has been resolved.

We have applied changes that appear to address the load balancer configuration issue. While early signs are positive, we are continuing to monitor the environment closely to ensure full stability.

With this progress, we will no longer provide hourly updates. We will issue a further update once the fix has been fully validated or if any new information arises.

Thank you for your patience throughout this incident.

The investigation into the load balancer configuration issue identified during the overnight infrastructure maintenance is still in progress. At this time, there are no new developments. Multiple engineers from Microsoft’s Product Group remain actively engaged alongside Edarat and our internal engineering teams.

Service remains impacted while the investigation continues. We will share the next update within 1 hour.

Thank you for your patience and understanding.

The load balancer configuration issue from the overnight infrastructure maintenance remains under active investigation. At this stage, there are no material updates. Multiple engineers from Microsoft’s Product Group continue to work closely with Edarat and our internal team to identify the root cause.

Service continues to be impacted. We will provide the next update within 1 hour.

Thank you for your continued patience.

We continue to investigate the load balancer configuration issue arising from the overnight infrastructure maintenance. There are no new findings to report at this time. Several engineers from Microsoft’s Product Group remain actively involved, collaborating closely with Edarat and our internal teams.

Service remains impacted as this work proceeds. Our next update will be provided within 1 hour.

Thank you for your patience.

The investigation into the load balancer configuration issue identified during overnight infrastructure maintenance is still ongoing. At this time, we do not have any new developments to report. Multiple engineers from Microsoft’s Product Group remain actively engaged, working together with Edarat and our internal team.

Service continues to be impacted. We will provide the next update within 1 hour, or sooner if new information becomes available.

Thank you for your continued patience.

There are no significant changes to report at this time. The load balancer configuration issue from the overnight infrastructure maintenance is still under active investigation. Multiple members of Microsoft’s Product Group engineering teams are now engaged, working alongside Edarat and our internal engineers.

Service remains impacted while this work continues. We will provide the next update within 1 hour, or sooner if new information becomes available.

Thank you for your patience as the investigation progresses.

Our teams, along with Edarat and Microsoft’s escalated engineering group, continue to investigate the load balancer configuration issue stemming from the overnight infrastructure maintenance. At this stage, there are no material updates to report.

The service remains impacted as the investigation progresses. We will share the next update within 1 hour, or sooner if we receive new information.

Thank you for your continued patience.

There are no significant changes to report at this time. The load balancer configuration issue identified during overnight infrastructure maintenance remains under active investigation. Microsoft’s escalated engineering team continues to work closely with Edarat and our internal teams.

Service remains impacted while this work continues. We will provide the next update within 1 hour, or sooner if new information becomes available.

Thank you for your patience.

We are continuing to work on the load balancer configuration issue encountered during overnight infrastructure maintenance. The issue remains under escalated review within Microsoft, with their engineering teams collaborating closely with Edarat and our internal platform engineers.

Service continues to be impacted while this investigation progresses. We will provide the next update within 1 hour, or sooner if we receive new information.

Thank you for your patience as we work toward resolution.

The load balancer configuration issue identified during overnight infrastructure maintenance is still under active investigation. The case is now with Microsoft’s escalated engineering team, who are working alongside Edarat and our technical team to pinpoint and resolve the underlying problem.

Service remains impacted at this time. We will provide the next update within 1 hour, or earlier if we have new information to share.

Thank you for your patience as we work toward resolution.

Our engineering teams and infrastructure partners remain fully engaged as we continue working to restore full stability. Investigation and remediation efforts are ongoing, and we are actively progressing through the next steps on the P1 incident bridge.

We will provide another update within the hour, or sooner if we have new information to share.

We are continuing to work on the load balancer configuration issue that arose during the overnight infrastructure maintenance. The matter has been escalated within Microsoft, and their engineering team is now collaborating closely with Edarat and our internal teams to drive a resolution.

The service remains unavailable or degraded while this investigation continues. Our next update will be provided within 1 hour, or sooner if new details emerge.

Thank you for your ongoing patience.

Our engineering teams, together with our infrastructure partners, continue to work actively on resolving the connectivity issues affecting the environment. Progress is ongoing, and all teams remain fully engaged on the P1 incident.

We will provide the next update within the hour, or sooner if new information becomes available.

The issue with our load balancer configuration, identified during overnight infrastructure maintenance, is still ongoing. The case has now been escalated within Microsoft, and their senior engineering team is working with Edarat and our own team to identify and resolve the root cause.

The service remains impacted at this time. We will provide the next update within 1 hour, or sooner if we receive new information.

Thank you for your continued patience.

Work is still underway to resolve the load balancer configuration issue encountered during our overnight infrastructure maintenance. Edarat and Microsoft continue to investigate with us, and the service remains impacted.

We will share the next update within 1 hour, or sooner if we have new information.

Thank you for your continued patience.

We are still troubleshooting an issue with our load balancer configuration. Our hosting partner, Edarat, together with Microsoft, is actively investigating the root cause.

The service remains unavailable while this work continues. We will provide the next update within 1 hour or sooner if new information becomes available.

As part of the overnight infrastructure maintenance, we are currently troubleshooting an issue with our load balancer configuration. Our hosting partner, Edarat, together with Microsoft, is actively investigating the root cause.

The service remains unavailable while this work continues. We will provide the next update within 1 hour or sooner if new information becomes available.

Our maintenance work is still underway, and at this time we do not have an estimated time for full service restoration. The site will remain unavailable while we continue working to resolve the issue.

We will share updates as soon as we have new information.

Thank you for your patience as we work to bring the service back online.

The ongoing maintenance is continuing longer than anticipated. You may still encounter service degradation or intermittent issues during this period.

We’ll issue the next update as soon as we have clarity, or in 1 hour at the latest.

We appreciate your continued patience while we finish this work.

Our maintenance work is still in progress and has exceeded the expected timeline. Some users may continue to experience reduced performance or intermittent availability.

We will share the next update as soon as we have more information, or within 1 hour.

Thank you for your patience as we work to restore full service.

Our maintenance is currently taking longer than expected. Services may continue to experience degradation or limited availability.

We are actively working to complete the updates and will provide the next update as soon as possible, or within 1 hour.

Thank you for your continued patience.

For the next 3 hours, we will be performing infrastructure updates. During this window, you may experience significant service degradation, including slow performance or limited availability.

Our team is working to complete the updates as quickly and safely as possible. We’ll notify you as soon as full service is restored.

Thank you for your patience and understanding.

We are currently performing infrastructure updates over the next couple of hours. During this time, you may experience intermittent service disruptions.

We will provide an update once the work is complete.

Our engineering teams, together with Microsoft and our infrastructure partner, have been actively analysing the environment throughout the day. Based on their recommendations, we are implementing a series of non-disruptive improvements to enhance stability and performance. These updates are expected to be completed by the end of the day.

The site has remained mostly stable today, with only minor service disruptions observed.

An additional configuration change has been recommended and will be scheduled once we have fully assessed its impact.

Analysis of system logs is ongoing, and we have continuous support coverage through the night. We will share further updates as new information becomes available.

Thanks for your cooperation so far. The site is online and stable, though still at reduced capacity. Key functions like Studio report viewing and Web Interviewing remain available.

As we continue restoring full service, please keep system usage limited to priority and time-sensitive tasks.

We’ll keep you updated as progress continues.

Our site is now back online, but operating with reduced capacity. The good news is that Studio report viewing is functional, and Web Interviewing is also up and running.

At this stage, we need everyone to limit usage to only mission-critical activities so we can keep the platform stable while the team continues working toward full restoration.

We will provide further updates as we make progress. Thank you for your patience and your discipline in keeping load to essential tasks only.

We are actively addressing recent performance issues on the KSA SaaS platform. A dedicated team, led by our CTO, is working closely with Edarat and Microsoft to restore full functionality. Initial analysis indicates infrastructure resource limitations impacted performance. Interim measures have improved reporting capabilities, though interviewing remains unavailable. We are committed to resolving this as quickly as possible and will share updates as they become available.

Again, thank you for your continued patience and understanding.

We, together with our hosting partner Edarat and Microsoft, continue to investigate the issue currently affecting the KSA platform. This incident remains our highest priority, and our teams are actively working to isolate the root cause and restore full service as quickly as possible.

Thank you for your continued patience and understanding.

Together with our hosting partner Edarat and Microsoft we are continuing to investigate the issue impacting the KSA platform. The incident remains a top priority, and we are working to identify the root cause. Thank you for your patience as we work toward resolution.

Investigative work is still ongoing with highest priority with Edarat and Microsoft.

We are currently investigating this issue together with our hosting provider as well as Microsoft