Euro SaaS Platform – File Library Access, Task Queue Issues

The issue impacting the Euro SaaS platform has been fully resolved. The migration to the new storage environment is complete, and all services, including File Library and Task Queue functionality, are operating normally.
Our team has verified system stability and will continue to monitor performance to ensure everything remains fully functional.
Thank you for your patience and understanding throughout this process.

Update:
The new file storage server is now online and operational. We have completed the migration and swapped to the new environment. Our team is closely monitoring system performance to ensure stability and confirm that all services are functioning as expected.

Impact:
File Library and Task Queue functionality should be returning to normal. We will continue to monitor and provide updates if any issues arise.

Thank you for your patience throughout this process.

Update:
Work is still ongoing to resolve the storage issue affecting the Euro SaaS platform. We are in the process of migrating data to a new storage environment to restore stability. Due to the large volume of files, this process will take several hours to complete.

Impact:
Customers may continue to experience issues accessing File Library files and delays in Task Queue processing during this migration.

Next Update: Within 60 minutes or sooner if additional information becomes available.

Thank you for your patience as we work toward resolution.

We have identified that the underlying file storage system is in a degraded state. Based on guidance from our hosting provider, we are moving data to a new storage environment to restore stability. This process involves transferring a large number of files and is expected to take several hours.

Impact:
Customers may continue to experience issues accessing File Library files and delays in Task Queue processing during this migration.

Next Update: Within 60 minutes or sooner if additional information becomes available.

Thank you for your patience as we work toward resolution.

We are currently experiencing an issue where File Library files are not loading due to problems with the fileshare cluster. Our Cloud Operations team and hosting provider are actively troubleshooting the case to restore normal functionality.

Impact:
Customers using the Euro SaaS platform may be unable to access or load files from the File Library.

Next Update: Within 30 minutes

Thank you for your patience as we work toward resolution.