Forsta Plus experienced an issue where reminder email notifications (pre-overdue, overdue, and post-overdue) were not being sent in Action Management across all environments. The incident affected Studio viewers and Foundations components for 29.5 hours before being resolved with a fix implementation and monitoring period.
This issue has been resolved.
A fix has been implemented. We will monitor the results to confirm whether or not this has resolved the issue. We can provide an update by the end of the day.
A potential fix is being implemented. We will provide an update tomorrow morning.
Pre-overdue, overdue, and post-overdue email notifications are not being sent in Action Management. We are currently investigating, and should have an update by the end of the day Eastern Time.
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