Slowness on US SaaS site (author.us.confirmit.com), affecting Authoring, CATI

Following our previous updates, we are pleased to report that we have observed normal performance across the Forsta US SaaS environment for the past 45 minutes following the earlier server recycle. Authoring, CATI, and live survey page loading times are now operating at their expected speeds.

We will continue to monitor the system closely for the remainder of the day to ensure ongoing stability. In parallel, our engineering team is actively investigating to determine the underlying root cause of this incident and prevent future occurrences.

You can review the full incident history on our status page at Forsta Status.

Thank you for your patience and understanding while we worked to resolve this issue. If you experience any lingering performance concerns, please reply directly to Forsta Support at ForstaPlusSupport@forsta.com .

We are continuing to monitor for any further issues.

At approximately 1:15 PM EDT, our Cloud Operations team recycled the affected servers. We are currently seeing improved performance and reduced latency across the US SaaS environment, including Authoring, CATI, and live survey page loading times.

We will continue to monitor the site closely for any further instances of performance degradation to ensure full stability has been restored. We appreciate your continued patience and will provide a final update once we are confident the issue is fully resolved.

Investigating - We are currently investigating reports of degraded performance on the Forsta US SaaS environment (author.us.confirmit.com).

Impact:
During this time, users and respondents may experience the following:

Delays in live survey page loading times.

Slow page loads and delayed responses within the Authoring application.

Performance degradation when accessing or working within CATI.

Intermittent delays when saving, loading, or navigating between functions.

Next Update:
Our engineering team is actively looking into the root cause as a high priority. We will provide further updates as more information becomes available or as soon as performance stabilizes.

We apologize for the inconvenience and appreciate your patience while we work to restore normal performance.

We are currently investigating reports of degraded performance on the US SaaS environment (author.us.confirmit.com) affecting both Authoring and CATI applications.

Impact

Users may experience:

Slow page loads and delayed responses within Authoring
Performance degradation when accessing or working within CATI
Intermittent delays when saving, loading, or navigating between functions

Next Update

We will provide further updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience while we work to restore normal performance.