Outage in Forte
Phone System - Degraded Performance
Resolved MajorIncident Report
We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at customerservice@forte.net for any Customer Support related requests or integration@forte.net for any Technical Support needs. Thank you!
Components affected
Forte Support Services Phone SystemNeed to monitor Forte outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/17/2026 02:48AM
The root cause has been identified. Teams are engaged with the responsible third-party vendor and expect a permanent resolution soon. We are closing out this incident due to the existence of the workaround, which will remain in place.
IDENTIFIED
4 days ago - at 02/16/2026 06:18PM
A work around has been implemented and calls are now able to route to agents. We will update once our regular service has been restored.
INVESTIGATING
4 days ago - at 02/16/2026 05:01PM
We are continuing to investigate this issue.
INVESTIGATING
4 days ago - at 02/16/2026 04:02PM
We are currently experiencing an issue impacting our external service desk phone lines. Customers are unable to reach us by phone at this time. You can still contact us via email at customerservice@forte.net for any Customer Support related requests or integration@forte.net for any Technical Support needs. Thank you!
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