Outage in FortiWeb Cloud

Configuration change and new app will not deploy in some region due to FortiCloud authentication issue. Note that traffic will not be affected.

Resolved Major
May 27, 2024 - Started 7 months ago - Lasted about 5 hours
Official incident page

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Outage Details

There is an issue with the authentication service provided by FortiCloud. We have already contacted the FortiCloud team, and they are currently working on urgently fixing this problem. The configuration change and new app will not deploy in the following region: Asia Pacific (Sydney), EU (Ireland), Asia Pacific (AP-Singapore), EU (London), Asia Pacific (AP-Singapore), Asia Pacific (Mumbai), Asia Pacific (Hong Kong), Israel (Tel Aviv), Australia East (New South Wales).
Components affected
FortiWeb Cloud Australia East (New South Wales) FortiWeb Cloud Asia Pacific (Sydney) FortiWeb Cloud Asia Pacific (AP-Singapore) FortiWeb Cloud Asia Pacific (Mumbai) FortiWeb Cloud EU (London)
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/27/2024 12:59PM

The incident has been resolved.

INVESTIGATING 7 months ago - at 05/27/2024 09:02AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 05/27/2024 08:02AM

There is an issue with the authentication service provided by FortiCloud. We have already contacted the FortiCloud team, and they are currently working on urgently fixing this problem.

The configuration change and new app will not deploy in the following region:
Asia Pacific (Sydney), EU (Ireland), Asia Pacific (AP-Singapore), EU (London), Asia Pacific (AP-Singapore), Asia Pacific (Mumbai), Asia Pacific (Hong Kong), Israel (Tel Aviv), Australia East (New South Wales).

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