Outage in Fountain

Dropbox Sign Integration Outage

Resolved Major

July 18, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing a widespread outage affecting our Dropbox Sign integration. This issue is impacting document signing functionality for many users. We are actively investigating to confirm the root cause of this issue. We will provide updates here as soon as we have more information. Thank you for your patience.

Components affected

Fountain Dropbox Sign, Fax, and Forms API callbacks from Dropbox Sign Fountain Docusign Fountain Dropbox Sign, Fax, and Forms Embedded signing through Dropbox Sign Fountain Dropbox Sign, Fax, and Forms Send signature requests

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/18/2025 08:28PM

Resolved - All systems are operating normally.
The issue has been fully resolved and all services are functioning as expected. We will continue to monitor to ensure stability.
Thank you for your patience.

INVESTIGATING 9 months ago - at 07/18/2025 06:42PM

We are currently experiencing a widespread outage affecting our Dropbox Sign integration. This issue is impacting document signing functionality for many users.

We are actively investigating to confirm the root cause of this issue. We will provide updates here as soon as we have more information.

Thank you for your patience.

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