Outage in Fountain
i9 Centre – Ongoing Service Issue
Resolved MinorIncident Report
Summary AI Generated
On June 18, 2026, Fountain performed scheduled internal maintenance from 8:00–8:30 PM MDT, during which I-9 and W-4 form tasks within the I-9 Centre — powered by E-verify partner WorkBright — were unavailable. Applicants retained their existing statuses and progress throughout the window. Maintenance completed in approximately 26 minutes and services were confirmed resolved by 8:26 PM MDT.
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday June 18th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/19/2026 02:26AM
The scheduled maintenance has been completed
MONITORING
3 days ago - at 06/19/2026 02:17AM
The scheduled maintenance has been completed and we are monitoring the services
IDENTIFIED
3 days ago - at 06/19/2026 02:00AM
We will be undergoing scheduled maintenance during this time.
INVESTIGATING
3 days ago - at 06/19/2026 02:00AM
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday June 18th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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