Outage in FrankieOne
Elevated API Errors - AU Visa (FRANKIE V2)
Minor
August 17, 2026 - Started 4 days ago
Incident Report
We have been experiencing an intermittent issue impacting our Visa verification services since 10:00 AM on 16 August.
The issue is affecting the processing of some verification requests, resulting in intermittent failures and delays.
We are actively working with our vendor to investigate the issue and restore normal service as soon as possible.
We apologise for any inconvenience caused and appreciate your patience and understanding while we work to resolve the issue.
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Latest FrankieOne outages
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Elevated API Errors - Visa Verification, Citizenship Certificate - Australia - about 2 months ago
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