Outage in FreedomPay

Alert: Value Added Services Engine Transaction Processing Latency

Resolved Minor
March 02, 2025 - Started 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

FreedomPay is currently investigating reports of transaction processing latency with Value Added Services Engine.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.
Components affected
FreedomPay Value Added Services Engine (VAS)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/02/2025 01:42PM

FreedomPay has resolved the transaction processing latency issues and all transaction processing has returned to normal.

IDENTIFIED 2 months ago - at 03/02/2025 12:10PM

FreedomPay has identified the issue causing transaction processing latency with Value Added Services Engine.  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.

INVESTIGATING 2 months ago - at 03/02/2025 06:30AM

FreedomPay is currently investigating reports of transaction processing latency with Value Added Services Engine.  FreedomPay's Incident Response team is currently investigating the incident and will provide additional updates as soon as they arise.

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