Outage in FreedomPay

Alert: First Data (Nashville) Transaction Processing Issues

Resolved Minor
May 02, 2025 - Started 1 day ago - Lasted about 1 hour
Official incident page

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Outage Details

FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Components affected
FreedomPay First Data
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/02/2025 07:09PM

Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Fiserv Nashville - US (Omnichannel) relationship manager.

MONITORING 1 day ago - at 05/02/2025 06:09PM

FreedomPay is in contact with Fiserv Nashville - US, and is continuing to monitor transaction latency and processing timeouts. We will provide an update to our clients once the issue has been resolved.

INVESTIGATING 1 day ago - at 05/02/2025 05:50PM

FreedomPay is currently investigating reports of transaction processing latency and timeouts with First Data Nashville. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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