Outage in FreedomPay

Alert: Value Added Services Engine (VAS) Processing Issues

Resolved Minor
July 11, 2025 - Started about 2 months ago - Lasted 19 minutes
Official incident page

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Outage Details

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Components affected
FreedomPay Value Added Services Engine (VAS)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/11/2025 10:42AM

Transaction processing has returned to normal and all issues have been resolved.

MONITORING about 2 months ago - at 07/11/2025 10:26AM

FreedomPay has identified the issue causing transaction processing latency with Value Added Services Engine (VAS).  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.

INVESTIGATING about 2 months ago - at 07/11/2025 10:24AM

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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