Outage in FreedomPay

Alert: Value Added Services Engine (VAS) Processing Issues

Resolved Minor
October 21, 2025 - Started 16 days ago - Lasted 33 minutes
Official incident page

Incident Report

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Components affected
FreedomPay Value Added Services Engine (VAS)

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 10/21/2025 09:42AM

Transaction processing has returned to normal and all issues have been resolved.

MONITORING 16 days ago - at 10/21/2025 09:30AM

FreedomPay has identified the issue causing transaction processing latency with Value Added Services Engine (VAS).  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.

INVESTIGATING 16 days ago - at 10/21/2025 09:17AM

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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