Outage in FreedomPay

Alert: Value Added Services Engine (VAS) Processing Issues

Resolved Minor
December 18, 2025 - Started 27 days ago - Lasted 36 minutes
Official incident page

Incident Report

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/18/2025 10:55AM

Transaction processing has returned to normal and all issues have been resolved.

MONITORING 27 days ago - at 12/18/2025 10:22AM

FreedomPay has identified the issue causing transaction processing latency with Value Added Services Engine (VAS).  FreedomPay's Incident Response team is currently addressing the issue and will update clients once the issue has been resolved.

INVESTIGATING 27 days ago - at 12/18/2025 10:22AM

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Value Added Services Engine (VAS). Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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