Outage in FreshBooks
FreshBooks - Ada chat not working
Resolved MinorIncident Report
There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to support@freshbooks.com or 1-866-303-6061.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/24/2025 03:13PM
This incident has been resolved.
IDENTIFIED
6 months ago - at 10/24/2025 02:49PM
There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to support@freshbooks.com or 1-866-303-6061.
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