Outage in FreshBooks

FreshBooks - Ada chat not working

Resolved Minor
October 24, 2025 - Started 7 days ago - Lasted 33 minutes
Official incident page

Incident Report

There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to support@freshbooks.com or 1-866-303-6061.
Components affected
FreshBooks

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 10/24/2025 03:13PM

This incident has been resolved.

IDENTIFIED 7 days ago - at 10/24/2025 02:49PM

There’s currently an issue with our support chat tool on FreshBooks. We've confirmed the issue is on our vendor's side and while we wait for updates, customers will be unable to use our chat tool to contact us. Instead, please reach out to support@freshbooks.com or 1-866-303-6061.

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