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Outage in FreshBooks

FreshBooks Support - FreshBooks Support's chatbot unavailable

Resolved Minor
November 04, 2026 - Started 8 days ago - Lasted about 4 hours
Official incident page

Incident Report

There’s currently an issue with FreshBooks Support's chatbot. Our vendor has identified the issue and are working to fix it, however you may be unable to contact us via FreshBooks Support's chatbot at this time. Please contact us via email using support@freshbooks.com.
Components affected
FreshBooks

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 11/04/2026 11:32PM

We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

MONITORING 8 days ago - at 11/04/2026 09:21PM

We have fixed the issue impacting FreshBooks, and will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.

IDENTIFIED 8 days ago - at 11/04/2026 08:12PM

The issue has been identified - we are continuing to wait for our vendor to restore services and will provide updates as soon as they are available

INVESTIGATING 8 days ago - at 11/04/2026 07:59PM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 11/04/2026 07:59PM

There’s currently an issue with FreshBooks Support's chatbot. Our vendor has identified the issue and are working to fix it, however you may be unable to contact us via FreshBooks Support's chatbot at this time. Please contact us via email using support@freshbooks.com.

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