Outage in Front

Some users are experiencing incorrect inbox counts

Resolved Minor
January 09, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Front Real time events
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 01/09/2023 08:08PM

This incident has been resolved.

MONITORING about 2 years ago - at 01/09/2023 07:58PM

A fix has been deployed and we are monitoring.

IDENTIFIED about 2 years ago - at 01/09/2023 07:26PM

Relating to this issue, inboxes may be bolded incorrectly for some customers.

IDENTIFIED about 2 years ago - at 01/09/2023 07:19PM

The issue has been identified and a fix is being implemented.

Latest Front outages

Elevated error rates for [office365] channels - 11 days ago
Delays ingesting emails [gmail] - 28 days ago
AI answers for Chat errors - 3 months ago
Automated emails from Front are delayed - notifications, invites to your teammates, calendar events, etc. - 3 months ago
Exchange Online mailboxes sync delay [office365] - 4 months ago

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