Outage in Front

Some users are experiencing incorrect inbox counts

Resolved Minor
January 09, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and a fix is being implemented.
Components affected
Front Real time events
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/09/2023 08:08PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/09/2023 07:58PM

A fix has been deployed and we are monitoring.

IDENTIFIED over 1 year ago - at 01/09/2023 07:26PM

Relating to this issue, inboxes may be bolded incorrectly for some customers.

IDENTIFIED over 1 year ago - at 01/09/2023 07:19PM

The issue has been identified and a fix is being implemented.

Latest Front outages

Increased error rate sending and receiving messages on email-based channels - 8 days ago
Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004] - 12 days ago
Delays in sending and receiving Gmail messages [gmail] - 22 days ago
Degraded performance in us-west-2 [us-west-2] - about 1 month ago
Failures to send emails on Gmail channels [gmail] - about 2 months ago

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